ACTION JOY ENTERPRISE LTD. Bilmamudpur, Karimer Dangi, Faridpur Sadar, Faridpur. Mobile: 88017758688169 | E-mail: office.for.joy@gmail.com
Action Joy Enterprise Ltd. is a company incorporated under the local laws of Bangladesh that solely focuses on the eradication of poverty and empowerment of destitute and underprivileged people in Bangladesh. Our products are made by victims of human trafficking, orphaned or helpless and create opportunities and environment for them to work.
Moreover, our team closely monitors the products made and packages from dispatch until their successful delivery to the customers. We hope to build trust and bring satisfaction to our customers with each delivered order.
1.1. The handmade products are dispatched from our warehouse facility. The products to be delivered are thoroughly examined at our facility before they are dispatched to our customers. We are committed to ensuring timely delivery of these shipments using third party courier services that deliver orders to our valued customers on our behalf.
1.2. The orders are processed within 3 (Three) business days from the date of purchase.
1.3. Customized or made-to-order items may require additional processing time.
2.1. When you place an order, the tentative date mentioned in the product description has a significant impact on the shipment time.
2.2. The shipping costs are calculated at checkout based on the destination and product quantity.
2.3. The delivery times hugely depend on the shipping methods and location however, we use our best efforts to ensure timely delivery.
3.1. The delivery charges vary depending on the product’s weight and size as well as the delivery location.
3.2. For any product weighing up to 1 Kilogram, the following delivery charges will be applicable:
3.3. For any product weighing more than 1 Kilogram, Tk. 30 only shall be added per kilogram.
Please note that all charges are set by the courier service, not by Action Joy Enterprise Ltd.
4.1. The products ordered by the customers shall be accepted and delivered subject to the availability of the products.
4.2. Upon ordering the products, customers shall receive confirmation from us. Payments should be made in cash on delivery or full before the items are dispatched. However, in cases where cash on delivery is concerned, customers must pay courier charges in advance.
4.3. We also accept cash on delivery and various payment methods as such, all the transactions are secured through encryption.
The estimated delivery window provided by us reflects the most standard delivery. However, some orders may, occasionally, be delayed by:
1.1. We do not accept returns or cancellations of products that are not defective or damaged which have been delivered.
1.2. The following items are not returnable:
i. The products that are plainly customized or produced as per the customers’ specifications.
ii. The products that, by nature, cannot be returned, degrade quickly or have expired.
iii. The products that, by nature, are inseparably mingled with other items and are therefore not eligible for return due to health protection or hygiene concerns. In our sole discretion, we have the right to deny returns of any items that do not adhere to the aforementioned return requirements.
2.1. All the products are subjected to quality checks before being delivered.
2.2. If the customer finds that the product is “Damaged”, “Defective” or “Not as Described” or differs from the product so ordered upon delivery, the customers shall intimate us at the following within 24 hours of receiving the same with photographic evidence and invoice:
[BY EMAIL] [BY VISITING THE WEBSITE] [BY TELEPHONE]
2.3. Pursuant to clause 2.2 above, the customers cannot return the products if used/utilized, washed or altered and not in pristine condition. Also, the customers must retain the original packaging, price tags, labels and invoices where return of the same is concerned.
2.4. Products with standard prices may be subjected to return, however, regrettably, products on sale cannot be returned.
3.1. As the products are designed and made by victims of human trafficking and other unfortunate circumstances; orphans and disabled individuals, we do not encourage return of the products or any refund request. However, refunds are given only if we are unable to deliver the ordered products.
3.2. Upon receiving the returned package, refunds shall be processed within 10 to 15 days or depending on the time taken by commercial banks.
3.3. If any payment is made through personal mobile wallets (such as bKash, Nagad, Rocket or Upay apps), the refund will be made within 5-7 business days.
Cancellation of the order is only possible if the order is not being customized or processed. In cases where the customer refuses to accept the order at the time of delivery, he/she shall be responsible for paying the return delivery charges.
Please note that by making a purchase on our site or page, you agree to abide by our policies.